Shipping Policy

Shipping Area

We currently ship only to eligible street addresses in the contiguous United States (the Lower 48 states and the District of Columbia).

We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or P.O. boxes.

Order Processing

Orders are normally processed within 1–2 business days after payment confirmation. Orders are processed Monday through Friday, excluding weekends and public holidays. Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Shipping Time

Standard-size products normally require 2–6 business days in transit after order processing.

Heavy or oversized products shipped by LTL freight normally require 8–18 business days in transit after order processing.

Total estimated delivery time = processing time + shipping time.

Delivery estimates are not guarantees. Severe weather, carrier disruptions, public holidays, incorrect addresses, or other circumstances outside our reasonable control may cause delays.

Shipping Fees

For eligible contiguous United States orders below US$50, the standard shipping charge is US$10. Eligible orders of US$50 or more receive free shipping. The applicable shipping charge is displayed at checkout before payment.

Carriers

We may use UPS, FedEx, or another suitable delivery carrier, depending on the product and destination.

LTL Freight Delivery

Heavy or oversized products may be delivered by an LTL (Less-Than-Truckload) freight carrier. The carrier may contact the customer by telephone or email to schedule delivery. Standard LTL service is curbside delivery unless a different service is clearly stated before purchase.

Tracking

After an order has shipped, we will send a shipping confirmation email with available tracking information. Tracking information may require 1–2 business days to become active after the carrier receives the shipment.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if an address correction is needed. We cannot guarantee that an address can be changed after an order has shipped.

Contact Information

Carbro Flavor USA LLC
555 W Birch Ct
Colton, CA 92324
United States

Email: service@watchwindermall.com
Phone: +1 (470) 310-3841
Business hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time