Refund Policy

Return Request Period

Customers may request a return within 30 days after the order has been delivered. Return requests submitted after the 30-day period may not be accepted.

Return Eligibility

Returned products must be in the same condition in which they were received and must include the original packaging, accessories, manuals, and supplied parts. Products showing damage caused by misuse, improper installation, unauthorized modification, or inadequate return packaging may not qualify for a full refund.

Damaged, Defective, or Incorrect Products

If an item arrives damaged, defective, or different from the product ordered, please contact us at service@watchwindermall.com and provide the order number, photographs, and a description of the problem.

After the issue has been verified, Carbro Flavor USA LLC will provide an appropriate resolution, which may include replacement parts, replacement of the product, repair assistance, or a return for refund. We will cover reasonable return shipping costs when the return is caused by a verified product defect, shipping damage, or an incorrect item sent by us.

Returns for Non-Quality Reasons

For eligible returns that are not caused by a product defect, shipping damage, or an error by us, the customer is responsible for the return shipping cost.

A 15% restocking fee may be deducted from the refund when a returned product has been opened, assembled, or requires additional inspection, repackaging, or restoration before resale. The 15% restocking fee does not apply to verified defective, damaged, or incorrectly shipped products.

Refund Processing

After the returned product is received and inspected, we will notify the customer whether the refund has been approved. Approved refunds will be issued to the original payment method.

Our inspection and refund processing normally take 3–5 business days after the return is received. The customer’s bank or payment provider may require an additional 10–15 business days to post the refund.

Return Address

Carbro Flavor USA LLC
555 W Birch Ct
Colton, CA 92324
United States

Customers must contact service@watchwindermall.com before returning an item to receive return instructions. Do not send a return without prior authorization.

Contact Information

Email: service@watchwindermall.com
Phone: +1 (470) 310-3841
Business hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time